Returns & Exchanges
We want you to love your Jamie Kay pieces as much as we do, which is why we offer a straightforward return process for items in original condition within 30 days of delivery. Please ensure all tags remain attached and garments are unwashed to qualify for a refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the unwashed, unworn items with original tags into their original packaging or a secure mailing satchel.
Affix Shipping Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return package.
Drop Off and Track
Hand your parcel to your local postal service provider and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing